Public offer for the provision of services
1. General Provisions 1.1. Individual entrepreneur Caroline Consulting Inc, registered in the USA, publishes this contract for the provision of paid services, which is a public offer agreement (proposal) to Customers. 1.2. This document is addressed to individuals and legal entities and is an official offer (public offer) (hereinafter referred to as the “Offer”) of Caroline Consulting, hereinafter referred to as the Contractor. 1.3. In case of acceptance of the terms of the Offer set out below and payment for the corresponding services, the individual or legal entity accepting such Offer becomes the “Customer”, and the Contractor and the Customer together – the “Parties”. Customer - an individual or legal entity, a site visitor who accepts the terms of this Offer to enter into an agreement for the provision of relevant services. 1.4. Within the framework of this Offer, the Contractor provides the Customer with the opportunity to simultaneously familiarize themselves with the Contractor’s proposal to conclude a contract for the provision of paid services, conclude a contract for the provision of paid services with the Contractor, and also make an advance payment in respect of a specific service. 1.5. The contract for the provision of paid services is considered concluded from the moment the Customer pays for the Contractor’s Services. This offer is equivalent to an agreement signed by the Parties, has legal force and is valid in electronic form. 1.6. By accepting this Offer, the Customer agrees to all its terms and conditions as they are set out in the text of this Offer. At the same time, it is allowed to clarify the conditions for the provision of Services through communication with persons representing the interests of the Contractor. 1.7. By accepting this Offer, the Customer agrees that these conditions do not infringe upon his legal rights. 1.8. The Customer and the Contractor guarantee that they have the necessary legal capacity, as well as the necessary powers and rights necessary to enter into a contract for the provision of paid services. 1.9. The Contractor has the right at any time to unilaterally make changes to this offer, which come into force from the moment the new Offer is published on the website. 1.10. The offer may be withdrawn by the Contractor at any time. 1.11. In the event of technical failures on the site, the Contractor undertakes to notify the person who has expressed a desire to accept, and also clarify the terms of the Offer. The person wishing to accept, in this case, accepts such messages coming from persons representing the interests of the Contractor as a source containing the correct conditions for the provision of Services. 1.12. By informing the Contractor of his phone number and e-mail, the Customer agrees to their use for the purpose of providing the Services. 1.13. The place of provision of the Services is determined by the Contractor independently, since the provision of the Service involves a remote format and is implemented through Internet access, incl. using Skype, WhatsApp or any other messaging, audio/video communication program. By accepting this offer, the Customer also agrees to the recording (saving, recording) of messages, audio/video calls for subsequent use by the Contractor of the results of such recording (saving, recording) in order to fulfill its obligations under this Offer and improve the quality of the Services provided. Such a record is not subject to distribution, like other information received from the Customer, in accordance with the legislation on personal data. 1.14. The Customer agrees to the processing of his personal data by the Contractor to the extent necessary for the execution of the contract. Only employees authorized to work with the Customer’s personal data and who have signed a non-disclosure agreement may have access to the processing of the Customer’s personal data. By accepting this offer, the Customer consents to the processing of his personal data. 1.15. The Contractor has the right to engage co-contractors and other third parties of his choice to provide the Services without notification and (or) consent of the Customer. 1.16. The Contractor does not provide legal services. It is also presumed (unless otherwise stated) that the Contractor himself, as well as third parties engaged by the Contractor to provide the Services, are not immigration lawyers.
2. Subject of the agreement 2.1. The Contractor undertakes to provide the Customer with information and consulting services on education, work, courses (including language courses), including admission issues, internships abroad, and other issues arising from the content of the services , presented in Appendix 1, services for submitting documents to educational institutions in the United States, providing services for paying the consular fee for a machine-readable US visa (hereinafter referred to as the Consular Fee). 2.2. The content, terms of provision and amount of payment for the Services, along with other information, are published on the Internet at https://www.karynausa-edu.com, and the procedure for the provision and payment of the Services is specified in this Offer. 2.3. The Contractor guarantees that the services provided under the contract for paid services comply with the requirements of the legislation of the Russian Federation. 2.4. The customer agrees to the terms of concluding a contract for the provision of paid services set out in this offer.
3. Rights and obligations of the parties 3.1. The Contractor undertakes: 3.1.1. Provide services of appropriate quality. 3.1.2. Provide services in full within the period specified in clause 8 of this Offer. 3.1.3. Ensure the safety of documents received from the Customer. Use all personal data and other confidential information about the Customer only for the provision of Services, do not transfer or show to third parties the documentation and information about the Customer in his possession other than in accordance with the Privacy Policy and User Agreement presented on the Site. 3.1.4. Provide, upon the Customer's request, information on the progress of the services provided. 3.1.5. To eliminate free of charge, at the request of the Customer, all identified deficiencies if, in the process of providing services, the Contractor made a deviation from the terms of the Agreement that worsened their quality. 3.2. The performer has the right: 3.2.1. Independently determine the forms and methods of providing Services based on legal requirements, as well as the specific terms of the Offer, taking into account the wishes of the Customer. 3.2.2. Independently determine the composition of specialists providing Services and, at its own discretion, distribute work between them. 3.2.3. Demand payment for Services provided or provided. 3.2.4. Refuse to perform the Agreement subject to full compensation of losses to the Customer in accordance with US law. 3.2.5. Receive from the Customer any information necessary to fulfill its obligations under this Agreement. In case of failure to provide, incomplete or incorrect information by the Customer, the Contractor has the right to suspend the performance of its obligations under this Agreement until the required information is provided. 3.2.6. The Contractor has the right to use photo and video materials obtained during filming, which was carried out in places open to the public, in educational institutions, at public events held by the Contractor (meetings, meetings with Customers, conferences) without obtaining additional written consent from the Customer for publication. 3.3. The customer undertakes: 3.3.1. Pay for the Services in the manner, amount and terms provided for in the Offer. 3.3.2. Comply with the User Agreement, Privacy Policy and other agreements set out on the Site, as well as comply with generally accepted standards of behavior, in particular, show respect for the Contractor and third parties attracted by the Contractor, other Customers and other persons, including students in educational institutions in the USA, do not infringe on their honor and dignity. 3.3.3. Timely submit all necessary documents and information to the Contractor necessary for the Contractor to fulfill its obligations under this agreement. 3.3.4. Do not use information received from the Contractor in ways that could lead to damage to the interests of the Contractor. 3.3.5. Notify the Contractor about the postponement of the date and time of provision of any of the Services at least 3 (Three) calendar days in advance. 3.3.6. Accept the services provided by the Contractor. 3.3.7. If the Customer has any complaints about the Services provided, a list of comments must be sent to the Contractor in writing within 3 (Three) calendar days from the date of provision of the Service. 3.3.8. The Customer's refusal to accept services provided must be motivated. Refusal motivated by failure to achieve the desired result due to the actions or inaction of third parties is not permitted. 3.3.9. In the event that within 3 (Three) working days from the date of provision of the service the Customer does not declare a reasoned refusal to accept the services provided, the services provided by the Customer should be considered accepted in full and properly. 3.4. The customer has the right: 3.4.1. Receive oral and written explanations from the Contractor on issues arising during the fulfillment of obligations under this agreement. 3.4.2. Require proper and timely provision of Services by the Contractor. If the Contractor has not started providing the Services in a timely manner or if during the provision of the Services it has become obvious that they will not be provided on time, as well as in the event of a delay in the provision of the Services at his own discretion: 3.4.2.1. Assign a new deadline to the Contractor, during which the Contractor must begin providing the Services and (or) complete the provision of the Services. 3.4.2.2. Terminate the contract.
4. Cost of services and payment procedure 4.1. The cost of the Contractor's Services and possible payment methods are published in Appendix 1, as well as on the Website. 4.2. Payment for Services is carried out on the basis of 100% (one hundred percent) prepayment and in the manner established in this Offer and its annexes. In the cases provided for by this Offer or its annexes, it is possible to divide the payment into several parts, one of which is paid as an advance payment. 4.3. The Contractor cannot change the cost of paid Services for a specific Customer if he has already accepted the Contractor’s terms and conditions and paid for the Services in the manner prescribed in this Offer. 4.4. Payment for services under a fee-based service agreement is made by the Customer by transferring funds to the Contractor within the framework of the applicable forms of non-cash payments. The Customer has the right to pay the cost of the Services in any of the following ways: 4.4.1. Transfer by the Customer of funds in the currency of the Russian Federation (ruble) to the Contractor's bank account (or in foreign currency, but in accordance with current legislation). 4.4.2. Transfer of funds by the Customer using the PayPal payment acceptance system. 4.4.3. Transfer of funds by the Customer using the Stripe payment acceptance system. 4.5. The Customer's obligation to pay for services rendered is considered fulfilled from the date of receipt of funds into the Contractor's account. 4.6. If it is necessary to apply an exchange rate, the sales rate current on the day of payment is used. 4.7. Depending on the payment method chosen by the Customer, a transaction fee may apply. By choosing a payment method, the Customer agrees to the applicable transaction fee. 4.8. Services are provided in full subject to prior full payment by the Customer.
5. Responsibility 5.1. The Contractor is responsible for the timely provision of services when the Customer fulfills the requirements and rules established in this offer. 5.2. The Parties are released from liability for partial or complete failure to fulfill their obligations under this Agreement (Offer), if the failure to fulfill obligations was the result of force majeure circumstances that arose after the conclusion of this Agreement as a result of extraordinary events that the Party could neither foresee nor prevent by reasonable measures. Force majeure circumstances include events that the Party cannot influence and for the occurrence of which it is not responsible, namely: fire, flood, earthquake, strike, war, actions of government authorities or other circumstances beyond the control of the Parties. A Party that cannot fulfill its obligations under the Agreement (Offer) must, within 10 calendar days after the occurrence of force majeure circumstances, notify the other Party in writing, providing supporting documents issued by the competent authorities. 5.3. In cases of occurrence of the circumstances provided for in clause 5.2. of this Offer, the deadline for the Party to fulfill its obligations is postponed in proportion to the time during which these circumstances and their consequences apply. 5.4. The Parties acknowledge that the insolvency of the Parties is not a force majeure circumstance. 5.5. The procedure for returning funds in the event of the Customer’s refusal to pay for services: 5.5.1. The customer is obliged to pay in full for services that were not provided to him due to the impossibility of performance due to his fault. 5.5.2. A full refund is possible only within the first 3 days after payment. 5.5.3. After 3 days after payment, refunds for services not provided are made with the exception of the commission amount charged by the payment system, which is 2.7% of the amount paid (and applies in case of any return after the specified period), as well as payment for the work of the Service Manager support in the amount of 900.00 (nine hundred) US dollars for Personal support at the sales rate on the day of payment and other expenses actually incurred by the Contractor and services provided at the time of receipt of the Customer’s notification of refusal to further fulfill the Agreement. 5.6. The Contractor is not responsible for the inability to provide services or achieve the result desired by the Customer due to the actions or inactions of third parties, such as banking and other financial organizations, US embassies and consulates, other bodies, agencies, US services and other third parties. 5.7. The customer receives information that minimizes the risk of visa refusal and increases the likelihood of admission to an educational institution in the United States. The Contractor and third parties engaged by the Contractor fulfill their obligations to provide information and advisory services, services for submitting documents to educational institutions in the United States and other services, provide the necessary information in good faith, but are not responsible for the decisions and actions of other persons responsible for reviewing the package of documents during admission to an educational institution in the United States, processing applications for US visas, as well as for the decisions and actions of others. In this regard, funds paid for any of the Contractor’s services are not returned in the event of the Applicant’s refusal of a visa, failure to enroll in an educational institution in the United States, or the occurrence of another event related to the decisions or actions of the persons mentioned above. 5.8. If the Customer refuses the paid services, if they have not yet been provided, a full refund is possible only within the first 3 days after payment. Later than 3 days after payment, refunds for services not provided are made with the exception of the amount of commission charged by the payment system, and the work of the Support Manager. The payment system fee is 2.7% of the amount paid and is applied in case of any return after the specified period. The Escort Manager's work is valued at $900 at the current exchange rate for Personal Escorts and is also non-refundable.
6. Procedure for consideration of disputes and claims 6.1. The parties undertake to comply with the pre-trial (claims) procedure for resolving disputes. The period for responding to a claim is 30 (Thirty) calendar days from the date of its receipt by the Party. 6.2. Disputes and disagreements that may arise during the execution of this Offer will, if possible, be resolved through negotiations between the Customer and the Contractor. 6.3. If an agreement is not reached, disputes will be resolved in court in accordance with current US law. The venue of the dispute is Chicago and the language to be used in the proceedings is English.
7. Methods of information exchange 7.1. Communication in instant messengers available through the links provided on the Site. 7.2. Communication via email on the Site. 7.3. Communication through other methods that the Customer and the Contractor agree on using the communication methods listed in clauses 7.1. and 7.2. above, regardless of the time of concluding such an agreement, which can be reached both before the exchange of the required information and after such an exchange.
8. Validity period of the public offer 8.1. The agreement concluded as a result of acceptance of the Offer comes into force from the moment of acceptance and is valid until the Parties fully fulfill their obligations. 8.2. The date of acceptance is the date of payment by the Customer for the Contractor's Services. 8.3. The expiration date of this Agreement is considered to be the fulfillment by the Parties of all their obligations in full, in accordance with this Agreement. In case of early termination of this Agreement, the Parties are obliged to notify each other in writing within 3 (Three) days before the date of termination.
9. Applications to the Offer 9.1. All attachments to this Offer are an integral part of it and are subject to publication on the Site. 9.2. In case of discrepancies between the provisions of the Offer and the provisions of the appendices to it, priority should be given to the provisions contained in the appendices to this Offer.
10. Details All details are available upon request
Appendix 1 to the Public Offer for the provision of services 1. This document is Appendix 1 to the Paid Services Agreement (Public Offer for the Provision of Services), available on the website https://www.karynausa-edu.com/ (hereinafter referred to as the Site) and is its integral part. 2. Information about the specifics of providing services for submitting documents is also presented in the guides, which the Customer can request from the Contractor through the Site or other means. 3. The number of free places remaining in the educational institution is not limited if enrollment on the site is open. If there are no free places left or admission is temporarily not available, this information is displayed on the Site and submitting documents to the relevant educational institution is temporarily impossible. 4. Our specialists are not licensed lawyers and do not provide legal services.
Appendix 2 to the Public Offer for the provision of services 1. This document is Appendix 2 to the Paid Services Agreement (Public Offer for the Provision of Services), available on the website https://www.karynausa-edu.com/ (hereinafter referred to as the Site) and is its integral part. 2. One of the Services under the Paid Services Agreement is the provision, on the instructions of the Customer: 2.1. Information and consulting services on admission to a language school or other educational institution in the United States and other issues related to studying in the United States. 2.2. Consulting services for preparing a package of documents for admission to a language school or other educational institution in the United States. 3. As part of the provision of the services mentioned in clause 2 of this Appendix, the Contractor undertakes to perform the following actions: 3.1. Conduct verification and analysis of documents transmitted by the Customer. 3.2. Apply to a language school or other educational institution in the USA. 4. The Customer selects a language school or other educational institution in the USA from educational institutions in the USA with which the Contractor cooperates. 5. By accepting the Offer, the Customer confirms that he is pursuing exclusively non-immigration goals, namely studying at an educational institution in the United States and has no intention of violating US law. 6. The cost of the services mentioned in clause 2 of this Appendix is indicated in Appendix 1. 7. The period for provision of Services is limited to 12 (twelve) calendar months from the date of acceptance of the Offer. The Agreement is concluded from the moment of acceptance of the Offer and is valid for the duration of the provision of services.